SB
Suzaan B

1 reviews | Active since Feb 2019

12 Feb 2019, 08:00

Unhumain that is what Munnik, Basson Degama is!

I must start with stating that my father an older gentleman, were contacted by Munnik Basson Dagama, he owed them money. They came to agreement that he will pay them R500.00 each month starting end of November 2018. He pays his rent and this account at Standardbank. End of January 2019 he went as per usual to Standardbank to pay both rent and Munnik. As the devil may have it, the rent amount was paid to Munnik and the R500 into the lease account. About 20 min after deposit my father were back at Standardbank, trying to rectify this.

Standardbank contacted Munnik, my father contacted Munnik, I contacted munnik. They told me to email a letter stating what happened, and request that the other amount should be paid back to him. I've done this for him. And as to date, no response, when you phone them customer service say it's a finance issue, finance say you should speak to customer service.

My father cannot pay his rent this month and has no money for anything this month. He pleaded and explained, Standardbank explained and they do nothing.

What can I do to take this further?

0
Replies (2)
MBD
MBD's reply12 Feb 2019, 14:24
Official
Dear Sir/Madam
 
Your complaint on Hello Peter has been noted. 

Kindly forward the reference or identity number in order to assist.

 
Kind regards 
COMPLAINTS OFFICER 
 
MBD Credit Solutions (Pty) Ltd. 
SB
Suzaan B's update15 Feb 2019, 08:12
Reviewer Update
ID no: ********** 003082 I've spoken to Issobelle on Wednesday who gave me the direct email for legal department. I've mailed them too. My father is a wreck and in ill health. This is unacceptable. Please contact him asap. For all his debit orders were fired and he doesn't even have money for electricity nor food this month.