MP
Muzi P

1 reviews | Active since May 2012

05 Jul 2017, 13:45

Unhelpful Agents

<p>I had an account with MTN which was either sold or sent to MBD for collection. I've been paying directly to MTN, however MBD agents can't even send me a statement or explain what I'm paying for currently whether its collection fees, interest or the pricipal debt from MTN. tHIS IS UNACCEPATABLE honestly. Also the constant reminder calls when a person is paying are not fair because for each call one is being charged. A clear explaination will be highly appreaciated from both MTN and MBD. ****ed</p>

0
Replies (2)
MBD
MBD's reply05 Jul 2017, 14:03
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply27 Jul 2017, 11:06
Official

Dear Sir/Madam

With reference to your query logged on the 05 July 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC