Unhappy customer

I am writing this mail to complain about the treatment I received with this company. All of your agents have been harassing me with regards to an account that I have paid. The only thing that I am waiting for is a paid-up letter. I received a call today and an email to top it off. Please remove my name from your system i paid this account and update it on all of your systems. Debit order went off on 01/03/2022 and I haven't received any communication with regards. I called earlier today and I was told to send POP, how am I going to do that when it was a debit order? This company is the worst and you don't treat your customers well. The agent I spoke to was very rude and she dropped the call. Please send me my paid-up letter so I can close the Jet account, You are delaying this process and my name is still listed on the credit bureau but I have made payments. I am fed up, I am tired of this harassment and abuse I am receiving.

this is the email address to use sweetnessncapayi@gmail contact number: ‪***‬

Stop being ******** about people's query because all your agents don't care about us. If you don't send this by Monday the 14/02/2022 please hear from my lawyer. You might as well close that business