Unhappy

I have requested for My settlement letter from MBD on the 10/04/2019 to date I have not received it, I therefore send another request on the 15/04/2019 to the below people, I have not received any feedback from them. I called woolworths in order for them to intervene i was promised a letter will be send, i spoke to the lady by the name of Samantha Tiso who said she is the Manager at woolworths, she promised that my query will be resolved on the 18/04/2019 but till today nothing, MBD and woolworths their unable to provide me with my monthly statement and settlement letter, but their expecting me to make payments monthly without how much i owe them. Account Number: ********** ********** 21. last year when I lodged complaint with woolworths, which was handled by Lemeez Denton ********** I requested for my statement of account which I failed on numerous accusation to received from both woolworths and MBD. Lemeez informed me that i owe R10000 which i have been paying more that was is expected un amount of R2000 in order to settle the account. To date I don't know how much I owe hence I requested for my settlement letter and statement of account. Complaints ********** Lemeez Denton ********** Linda Montzinger ********** Ntebaleng Kwenaite ********** Kindly please note I have requested for my settlement letter on the 09/04/2019 to date I have not received it, it is not correct that I have to beg and follow up on a simple request. What is the turnaround time for settlement letter to be issued. This reflect the lack of professionalism. MBD is quick in victimizing me but the fact that I want to settle the account they will not produce a simple letter. Please also take note that failure for you to provide me with the settlement letter I will therefore not proceed with any payment. First of all you fail to provide me with monthly statement of account which reflect how much I owe. please assist as I have lost faith in both parties.