CT
Charmaine T
1 reviews | Active since Dec 2025
27 Dec 2025, 10:10
Unfair practice
I paid off my Woolworths account on the 19th of December 2025. On the 20th when I opened my app there was a R57 overdue of which I didn’t understand as I had went to the Woolworths shop and asked for the whole amount of which I paid. I called Woolworths they said I must contact MBD office of which I did. I asked why there’s an overdue amount. The consultant said I must not mind it because it was a Friday I should wait for seven days it will clear and will be sent my payment letter. Boom today I receive a call regarding the same issue and the consultant was rude and didn’t even want to listen to what I was saying regarding the talk I had with one of their consultant. Rude, mean telephone manners.
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Replies (2)
MBD's replyOfficial
29 Dec 2025, 16:56Dear Charmaine T
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
MBD's reply29 Dec 2025, 16:56
Official
Dear Charmaine T
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
MBD's replyOfficial
02 Jan 2026, 10:18Dear Charmaine T
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer MBD
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer MBD
MBD's reply02 Jan 2026, 10:18
Official
Dear Charmaine T
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer MBD
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer MBD