********* Conduct.

I have made arrangements to pay my bill at the end of every month. That is on the 28th of every month and if that falls on a weekend or public holiday the day before. You guys sent me a sms on the 10th of December telling me you will be deducting the funds from the 15th. Have I given permission to do so? I cancelled the Debit order with the bank as you have no right to take any funds out of my bank account accept on the date stipulated. Then I get an email stating that I undertook to pay this account with the first payment on the 11th December 2015. I would really like to have the proof of this. You guys are really ********* and I have a very good feeling that what you are doing is *******. Furthermore you threaten that if I do not make payment within 7 days you will have to take further action against me. PLEASE FEEL FREE TO DO SO. I undertake to pay you on the 28th of every month, not on the 10th, 11th or the 15th. Oh and one other thing, your call centre is a bunch of *****s. Your agents do not place me on hold while they sit and make fun of me. That in my opinion is extremely rude, but then again, what can one expect from a company who's supervisors cannot take a client's call.