********* and ********** business model

On 03/05/2021 i received an sms asking me to pay R5910.11 which I duly did on 05/05/2021.

I was then called again and someone informed me that the actual amount was R5934.68. (I have the sms stating 5910.11) and asked to be contacted by customer care or complaints to handle the matter since I paid what was communicated.

I keep receiving calls asking me to pay an additional value, not once has my complaint been addressed as requested each and every time time they phone.

Fast forward to today, instead of addressing my complaint MBD decided they would rather list me with transunion instead of dealing with the complaint as I requested. I specifically settled the account to avoid a default, since I’m in the job market and defaults complicate this process.

I then phoned again this morning, asked how much I need to pay to have this removed and surprise surprise, I had to pay an additional R1700. It would have been a better option to pay the account with the store directly.

I made a realtime payment, and the consultant took me for ******** and insists that even realtime payments take 4 days to reflect, and it will take a further 7 days to get a paid up letter. Now the problem I’m having is that I have a credit report being run on Wednesday by a prospective employer.

MBD’s *** admin has just cost me a job.

Reference ***