NI
Nicole I

1 reviews | Active since Mar 2021

24 Apr 2021, 07:53

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I AM ABSOLUTELY DISGUSTED AT THE CALL I JUST RECEIVED ON A SATURDAY MORNING 07:49 AM. ADVISING ME THAT MDB ATTORNEYS APPRECIATE MY PAYMENT THAT I HAVE MADE BUT NOW MY ACCOUNT IS ON R3000 AND WILL CONTINUE TO INCREASE INTEREST IF I DO NOT SET UP A DEBIT ORDER ACCOUNT??? WHEN REQUESTING THAT THE CALL BE SENT TO ME BY THE CALL CENTER AGENT SH RUDELY TOLD ME I CAN PHONE CUSTOMER SERVICE AND REQUEST THIS CALL. I HAVE NEVER IN MY LIFE BEEN MORE HARASSED AS WELL AS THREATENED BY SO CALLED ATTORNEYS????

HOW CAN YOU INCREASE MY ACCOUNT WHEN I AM MAKING PAYMENT?????? HOW IS THIS LEGAL????? HOW CAN YOU FORCE ME TO SET UP A DEBIT ORDER AND IF NOT THREATEN TO INCREASE MY ACCOUNT??? I WAS PREGNANT, UNEMPLOYED AND VIRGEN ACTIVE HAD A POLICY THAT DUE TO COVID THE POLICIES COULD BE CANCELLED??? NOW MY ACCOUNT HAS BEEN HANDED OVER TO PEOPLE WHO CONSTANTLY HARASS ME??

I HAVE POSTED A REVIEW BEFORE AND CAN PROMISE THAT MY ISSUE WAS NOT RESOLVED.

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Replies (1)
MBD
MBD's reply26 Apr 2021, 11:05
Official
Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICERMBD Credit Solutions (Pty) Ltd.