Under promised, bad customer service

<p>On the 13 jan 2017, i received a call from a agent call predunce, who advised me to pay my account, i then advised she must give me a discount then i will pay the full amount. She then told me my discount amount is R2577.40, i then advised her to repeat that amount three times over the phone, where she says all three times " Your discount amount is R2577.40" i then accepted and ended the call. So to me my Bal is R3200.00 - R2577.40 i olny need to pay then R650. Then i received another call from Mali, who again repeated the same information over the phone.</p> <p>The moment i said i will only pay the R650.00 they then realized the mistake, and i said your calls are recorded and i want that discount amount which they said is valid until the 31 Jan 2017.</p> <p>As attorneys you are bound by word and i can take this further.</p> <p>I got a call from a supervisor Vuyo who was rude and ended the call, spoke to a lebohang you said i was ****** as i only wanted to clear the matter up with a person of a different colour as my experience with the first 4 agents didnt understand what they did was wrong.</p> <p>I then got a call from Nelson you apologized and tried to get me the discount, and call me back later only to say that they cannot and i must pay now more than what was offered.</p> <p>i dont accet this i want the discount or negociate a better discount.</p> <p>The customer service part is bad, please listen to those calls as this is not professional.</p> <p>I will not pay and will let everyone know that your service is BAD.</p>