UNCAPTURED PAYMENT/NO FEEDBACK/INFLATED BALANCE

i have been trying since October 2015 to get a payment captured on my account. Have dealt with Isabel in October, and Ashley Ramshander in November 2015, with proof of payment sent to them more than once. My Balance at the time was R2215, and less the R500 payment, should have come down to R1715.<br> While trying to check if my payment had been captured, I found no record of my account anywhere on MBD's website, nor their cellphone portal, from around start of December 2015 until mid January 2016. Suddenly, the calls started again, demanding payment on this account, which now had a balance of about R3500. Once again, i went through the whole story of how i paid in September 2015, sent through proof of payment, but payment is still not captured, i get told that i still need to make payment on my account. <br> I know and understand that it remains my responsibility to pay my account, but it remains MBD's responsibility to capture those payments in order to settle the account.<br> I fail to understand (even without the uncaptured payment) how my balance was inflated by more that R1000, over a period of 6 weeks.<br> MBD in my books are the biggest bunch of ****** in the legal profession!!