RG
Robert G
1 reviews | Active since May 2021
08 Nov 2023, 15:26
Unacceptable service from MBD
I have been battling to get any kind of service from this company. They purchased a prescribed account that was on my profile. I have been requesting a statement from beginning of the year via email. I have since received one response stating that the account has not prescribed. With no evidence of an interrupter or by sending the account statement. I have tried to phone and wasted so much in airtime. I hold on for over 10 minutes each time to be assisted and then my call gets dropped.
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Replies (2)
MBD's replyOfficial
10 Nov 2023, 07:20Dear Robert U Golden
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply10 Nov 2023, 07:20
Official
Dear Robert U Golden
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's replyOfficial
12 Jan 2024, 16:43Dear Robert U Golden,
With reference to your query logged on 10 November 2023 at 7:20am.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
With reference to your query logged on 10 November 2023 at 7:20am.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
MBD's reply12 Jan 2024, 16:43
Official
Dear Robert U Golden,
With reference to your query logged on 10 November 2023 at 7:20am.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD
With reference to your query logged on 10 November 2023 at 7:20am.In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind Regards
Complaints Officer
MBD