BX
Bridget X
1 reviews | Active since Sept 2024
12 Sept 2024, 16:34
Unacceptable Lack of Transparency: Fix Your Website or Stop Expecting Payments
It has been two months since the monthly account statements you notify us about via SMS have been inaccessible, due to your Accountsonline website consistently throwing an error. You can verify this issue by visiting the link below:
https://www.myaccountsonline.co.za/doc.aspx
How are we supposed to confirm that our monthly payments are being credited to our accounts? When we contact your support team, we are only rudely provided with a summary total, without a proper statement showing monthly payments. Is it in line with South Africa’s financial or credit laws for debt collectors to deduct payments without providing transparent and detailed statements?
I have come across worrying reports on the HelloPeter consumer watchdog site, where individuals have paid off their debts but still had to struggle to obtain a confirmation letter stating that their debt was settled.
Until this issue is resolved, can we stop making payments to you monthly? When do you plan to fix your website and provide proper transparency?
Helpful (0)
Replies (5)0
Replies (5)BX
Bridget X's updateReviewer Update
12 Sept 2024, 16:43When the link you SMSed last month failed, I remained patient despite urgently needing to check my balance, hoping you would resolve the issue by this month. However, that is not the case. A few days ago, I received another SMS with a link to my statement, and once again, it failed.
This is why I am now reaching out for support. Please urgently fix this problem. We should not have to beg for a simple statement to verify the hard-earned money we are paying you.
This is why I am now reaching out for support. Please urgently fix this problem. We should not have to beg for a simple statement to verify the hard-earned money we are paying you.
BX
Bridget X's update12 Sept 2024, 16:43
Reviewer Update
When the link you SMSed last month failed, I remained patient despite urgently needing to check my balance, hoping you would resolve the issue by this month. However, that is not the case. A few days ago, I received another SMS with a link to my statement, and once again, it failed.
This is why I am now reaching out for support. Please urgently fix this problem. We should not have to beg for a simple statement to verify the hard-earned money we are paying you.
This is why I am now reaching out for support. Please urgently fix this problem. We should not have to beg for a simple statement to verify the hard-earned money we are paying you.
MBD's replyOfficial
13 Sept 2024, 14:46Dear Bridget X
We acknowledge your query raised kindly furnish us with additional information in order for us to establish how to best assist you.
Kind Regards,
Complaints Officer
MBD
We acknowledge your query raised kindly furnish us with additional information in order for us to establish how to best assist you.
Kind Regards,
Complaints Officer
MBD
MBD's reply13 Sept 2024, 14:46
Official
Dear Bridget X
We acknowledge your query raised kindly furnish us with additional information in order for us to establish how to best assist you.
Kind Regards,
Complaints Officer
MBD
We acknowledge your query raised kindly furnish us with additional information in order for us to establish how to best assist you.
Kind Regards,
Complaints Officer
MBD
BX
Bridget X's updateReviewer Update
15 Sept 2024, 02:26Dear MBD Complaints Officer,
Before I provide any personal information as per your request, please consider that I am uncomfortable sharing it due to concerns of potential victimization for highlighting the malfunction in your system.
At this point, I would appreciate it if you could address my question publicly, rather than requesting my personal information privately.
My question is simple: Are you sending your MBD statements through the following platform, which is currently failing and displaying an error, preventing access to our statements?
https://www.myaccountsonline.co.za/doc.aspx
Rather than asking for my personal details, could you please confirm here, on this HelloPeter platform, whether the statements are sent through this platform? If the answer is yes, could you also publicly state when you intend to fix the platform so that we can finally access our statements and verify that our payments are being correctly credited?
I am not trying to cause conflict, but as paying customers, we deserve transparent confirmation of our payments and regular, updated statements. The companies that have entrusted you with debt collection are reputable, and you are bound by South Africa’s credit laws to ensure transparency.
Thank you in advance for your public response, rather than a private message asking for personal information.
Sincerely
Bridget X
Before I provide any personal information as per your request, please consider that I am uncomfortable sharing it due to concerns of potential victimization for highlighting the malfunction in your system.
At this point, I would appreciate it if you could address my question publicly, rather than requesting my personal information privately.
My question is simple: Are you sending your MBD statements through the following platform, which is currently failing and displaying an error, preventing access to our statements?
https://www.myaccountsonline.co.za/doc.aspx
Rather than asking for my personal details, could you please confirm here, on this HelloPeter platform, whether the statements are sent through this platform? If the answer is yes, could you also publicly state when you intend to fix the platform so that we can finally access our statements and verify that our payments are being correctly credited?
I am not trying to cause conflict, but as paying customers, we deserve transparent confirmation of our payments and regular, updated statements. The companies that have entrusted you with debt collection are reputable, and you are bound by South Africa’s credit laws to ensure transparency.
Thank you in advance for your public response, rather than a private message asking for personal information.
Sincerely
Bridget X
BX
Bridget X's update15 Sept 2024, 02:26
Reviewer Update
Dear MBD Complaints Officer,
Before I provide any personal information as per your request, please consider that I am uncomfortable sharing it due to concerns of potential victimization for highlighting the malfunction in your system.
At this point, I would appreciate it if you could address my question publicly, rather than requesting my personal information privately.
My question is simple: Are you sending your MBD statements through the following platform, which is currently failing and displaying an error, preventing access to our statements?
https://www.myaccountsonline.co.za/doc.aspx
Rather than asking for my personal details, could you please confirm here, on this HelloPeter platform, whether the statements are sent through this platform? If the answer is yes, could you also publicly state when you intend to fix the platform so that we can finally access our statements and verify that our payments are being correctly credited?
I am not trying to cause conflict, but as paying customers, we deserve transparent confirmation of our payments and regular, updated statements. The companies that have entrusted you with debt collection are reputable, and you are bound by South Africa’s credit laws to ensure transparency.
Thank you in advance for your public response, rather than a private message asking for personal information.
Sincerely
Bridget X
Before I provide any personal information as per your request, please consider that I am uncomfortable sharing it due to concerns of potential victimization for highlighting the malfunction in your system.
At this point, I would appreciate it if you could address my question publicly, rather than requesting my personal information privately.
My question is simple: Are you sending your MBD statements through the following platform, which is currently failing and displaying an error, preventing access to our statements?
https://www.myaccountsonline.co.za/doc.aspx
Rather than asking for my personal details, could you please confirm here, on this HelloPeter platform, whether the statements are sent through this platform? If the answer is yes, could you also publicly state when you intend to fix the platform so that we can finally access our statements and verify that our payments are being correctly credited?
I am not trying to cause conflict, but as paying customers, we deserve transparent confirmation of our payments and regular, updated statements. The companies that have entrusted you with debt collection are reputable, and you are bound by South Africa’s credit laws to ensure transparency.
Thank you in advance for your public response, rather than a private message asking for personal information.
Sincerely
Bridget X
BX
Bridget X's updateReviewer Update
09 Oct 2024, 18:29Hello MBD,
I noticed you haven't responded to my last email regarding the broken link for accessing statements. This is now the third month that you’ve sent SMS notifications with a link that does not work.
The link you are sending is based on the following base URL, which is failing due to an SSL handshake error. Please test the SMS notifications you send out, and you will see that they are not functioning as expected.
Legally, a financial institution cannot go for more than three months receiving monthly payments without providing statements. As a paying customer, it is crucial that I receive confirmation that my balance is reducing accordingly.
Please resolve this issue before sending out any further SMS notifications.
BX
Bridget X's update09 Oct 2024, 18:29
Reviewer Update
Hello MBD,
I noticed you haven't responded to my last email regarding the broken link for accessing statements. This is now the third month that you’ve sent SMS notifications with a link that does not work.
The link you are sending is based on the following base URL, which is failing due to an SSL handshake error. Please test the SMS notifications you send out, and you will see that they are not functioning as expected.
Legally, a financial institution cannot go for more than three months receiving monthly payments without providing statements. As a paying customer, it is crucial that I receive confirmation that my balance is reducing accordingly.
Please resolve this issue before sending out any further SMS notifications.
BX
Bridget X's updateReviewer Update
09 Oct 2024, 19:57https://www.myaccountsonline.co.za/doc.aspx
BX
Bridget X's update09 Oct 2024, 19:57
Reviewer Update
https://www.myaccountsonline.co.za/doc.aspx