SI
Sumaiya I
1 reviews | Active since Nov 2018
14 Apr 2023, 15:17
Unacceptable, inhumane service with empty promises and multiple follow ups
I am waiting for a paid up letter from the beginning of the month. This has not been provided after calling multiple times. Today I called the call centre and spoke to Yonela. She refused to check whether the agent who promised to call me back (Abongile) was available. Abongile did not call me back and Yonela advised that should I want to speak to Abongile, I must keep calling the call centre. She then hung up. Rude, disgusting and honestly unacceptable service.
Helpful (0)
Replies (7)0
Replies (7)
MBD's replyOfficial
14 Apr 2023, 15:53Dear Sumaiya Ismail,
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply14 Apr 2023, 15:53
Official
Dear Sumaiya Ismail,
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
SI
Sumaiya I's updateReviewer Update
14 Apr 2023, 15:56I'm at the point where I just want my paid up letter and to never have to deal with Yonela again.
SI
Sumaiya I's update14 Apr 2023, 15:56
Reviewer Update
I'm at the point where I just want my paid up letter and to never have to deal with Yonela again.
SI
Sumaiya I's updateReviewer Update
20 Apr 2023, 11:23Hi Complaints Officer. I have called and confirmed my email address. I have still not received the letter. This issue is not resolved nor is it addressed so I dont understand how you can close this off without getting any confirmation that its been solved by the customer or confirmation that it has been emailed successfully! I checked my junk mail and spam - no response.
SI
Sumaiya I's update20 Apr 2023, 11:23
Reviewer Update
Hi Complaints Officer. I have called and confirmed my email address. I have still not received the letter. This issue is not resolved nor is it addressed so I dont understand how you can close this off without getting any confirmation that its been solved by the customer or confirmation that it has been emailed successfully! I checked my junk mail and spam - no response.
MBD's replyOfficial
21 Apr 2023, 08:27Dear Sumaiya Ismail,
Kindly be advised that we have resent the paid up letter to your email , kindly confirm receipt.
Kind Regards
Complaints Officer
MBD
Kindly be advised that we have resent the paid up letter to your email , kindly confirm receipt.
Kind Regards
Complaints Officer
MBD
MBD's reply21 Apr 2023, 08:27
Official
Dear Sumaiya Ismail,
Kindly be advised that we have resent the paid up letter to your email , kindly confirm receipt.
Kind Regards
Complaints Officer
MBD
Kindly be advised that we have resent the paid up letter to your email , kindly confirm receipt.
Kind Regards
Complaints Officer
MBD
SI
Sumaiya I's updateReviewer Update
02 May 2023, 12:40 I have still not received this letter. Something is wrong with your servers. I received your letters when you needed me to settle my account.
SI
Sumaiya I's update02 May 2023, 12:40
Reviewer Update
I have still not received this letter. Something is wrong with your servers. I received your letters when you needed me to settle my account.
SI
Sumaiya I's updateReviewer Update
02 May 2023, 12:40Please take a picture and send on whatsapp, or email as opposed to releasing letters from your system. Or, provide an alternative method for me to get this letter.
SI
Sumaiya I's update02 May 2023, 12:40
Reviewer Update
Please take a picture and send on whatsapp, or email as opposed to releasing letters from your system. Or, provide an alternative method for me to get this letter.
MBD's replyOfficial
04 May 2023, 14:47Good day
Kindly advise if you have an alternative email address in order to forward the paid up letter.
Kind regards
Kindly advise if you have an alternative email address in order to forward the paid up letter.
Kind regards
COMPLAINTS OFFICER
MBD
MBD's reply04 May 2023, 14:47
Official
Good day
Kindly advise if you have an alternative email address in order to forward the paid up letter.
Kind regards
Kindly advise if you have an alternative email address in order to forward the paid up letter.
Kind regards
COMPLAINTS OFFICER
MBD