Unacceptable Delays and No Response Regarding Refund of Overpayment

I am extremely dissatisfied with the service I have received from MDB Attorneys regarding a refund of an overpayment made into their account in error.

On 31 March, I emailed the firm with the full details of the overpayment, including all supporting documentation (refund form wqs provided by MDB), and requested an urgent refund. Their automated system states that queries will be attended to within 48 hours, yet weeks have passed with no response from anyone at the firm.

I followed up multiple times—via email and telephone—on 2 April, 7 April, and again thereafter. Despite these repeated attempts, I have received no assistance and no update on the status of my refund.

To make matters worse, when I called their customer care line recently, the representative I spoke to refused to assist and abruptly ended the call, which is highly unprofessional and completely unacceptable.

This issue has now been ongoing since 31 March, with no progress, no communication, and no accountability from MDB Attorneys. I am simply requesting the refund of funds incorrectly paid to them—something that should be straightforward and handled promptly.

I am lodging this complaint publicly in the hope that the firm will finally address the matter with the urgency and professionalism it requires.