MS
Marius S

1 reviews | Active since Sept 2012

09 Jul 2015, 09:51

Unable to help me

I had received an email requesting me to pay a minimum amount of 74.95 and my outstanding balance is X amount. I then phoned MBD on 08-07-2015 to make payment arrangement for my outstanding Truworths account, The outstanding balance then had increased in 1 day to Y amount, Today 09-07-2015 I received another email from MBD requesting payment , and guess what... THE AMOUNT HAD INCREASES AGAIN. So interest is added on a daily basis, By the end of this month I will probably owe double on the account. How is this possible? When I had Phoned yesterday the lady had told me that she would phone me back with an explanation and then help to set a debit order up. This has to be *******. adding interest on a daily basis?

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Replies (1)
MBD
MBD's reply09 Jul 2015, 10:12
Official
Hello msteyn3,

Dear msteyn3

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC