UNABLE TO GET SETTLEMENT LETTER AFTER ACCOUNTS HAS BEEN SETTLED.. DISGUSTING SERVICE

I am totally frustrated and disgusted in the service the MBD attorneys provide. I settled a direct axis account on the 02nd of June 2020, infact they debited my account with the full outstanding settlement balance. ITS BEEN A TOTAL NIGHTMARE JUST TO GET A SETTLEMET FIGURE.. I CALL IN ALMOST EVERY SECOND DAY AND ALL THAT THEY SAY IS THAT MY ACCOUNT IS CLOSED AND SHOWS A R0.00 BALANCE AND THAT THEY WILL REFER MY REQUEST TO CUSTOMER SERVICES DEPARTMENT. I HAVE TRIED NUMEROUS TIMES TO ALSO CALL THE CUSTOMER SERVICES DEPARTMENT AND THE CALL JUST GETS CUT. THIS IS TOTALL UNACCEPTABLE AND I CANNOT COMPREHEND WHY SUCH BIG COMPANIES SUCH AS FNB DIRECT AXIS WILL ASSOCIATE THEMSELVES WITH SUCH A UNREPUTABLE COMPANY. THIS ONE SETTLEMENT LETTER IS THE ONLY BARRIER BETWEEN ME SORTING OUT MY FINANCIAL SITUATION.