TV Licence

So I am sure that everyone who complains about this company has the same issue...I was handed over to them for a TV licence. Which I had paid, sent proof of payment 60+ times to no avail...when I phoned them to say I had done this they tell me proof of payment is not acceptable...They cannot see the bank account so it doesn't count. Yet it is a public recipient selection on my banking... today I realise I made a finger error and put 2 zeros in the reference instead of 1 and she ( Monti) tells me that its my problem and I have now paid someone else's account and I need to make a another payment. All I want is a bit of help...in the end it will save them time and money but nobody is willing to help me...what do I do...I know that even complaining on this forum means nothing...they are they most useless pathetic unhelpful team of people that I have ever had the displeasure of working with...