Total incompetence

Highly *********** company none of their call centre agents can explain the the charges on the account which they charge, they charge for everytime they "contact you" which they don't actually do. You have to call about five times before someone answers the phone,at which point if you're lucky enough to get through the consultant drops the line on you before you can even get a hello, if you set up an arrangement they do not adhere to it. So what is the point of this company even being present if all this company does is rack up charges on an account you're trying to settle? The one star is not a star because this company deserves it they should actually be getting a star in the negative.