WM
Warda M

1 reviews | Active since Nov 2013

26 Mar 2019, 11:38

TIRED OF MBD'S HARASSING SMS'S

REF : ********** 882594 This account was paid in full via debit order taken by MBD. I have proof of a debit order OF R1469.28 taken from your company as FULL AND FINAL payment on this account. This was the settlement amount given to us by MBD and subsequently taken off our account. Now you send us SMS’s saying our account is outstanding!!!!!!!!!!!!!!!!!! WHAT IS WRONG WITH YOUR ACCOUNTS DEPARTMENT???????????????? HOW MANY TIMES MUST A PERSON PAY 1 ACCOUNT??????????????????????? IF THIS ACCOUNT IS RESOLVED, I AM GOING TO REPORT YOUR COMPANY TO THE OMBUDSMAN. WE ARE FED UP WITH THESE UNNECESSARY SMS’s AND CALLS FROM YOUR COMPANY WHEREAS THE ACCOUNT WAS PAID IF FULL. Resolve this account immediately.

0
Replies (2)
MBD
MBD's reply26 Mar 2019, 15:01
Official
Dear Sir/Madam
 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER 
 MBD Credit Solutions (Pty) Ltd. 
WM
Warda M's update02 Apr 2019, 15:00
Reviewer Update
Good day MBD Your response means nothing. You have not given me the paid up letter as yet. I do not want you calling me 1,2 or 3 years later with the same account, even though it is paid up!!!