This is by Far the most horrible service I have received in my life.

During the year 2021 May 03rd, I contacted MBD ( Munnik Basson Dagama INC) requesting that they forward me their banking details as I wanted to settle the payment I had with them as my account was handed over to them by VODACOM. The very same day I received an email from Friedah with the requested information. I communicated with them to make payment arrangements and soon was able to make full payment during November 2021. I have sent email communication to them with the proof of payment on the 4th of November 2021. A call was made from my end to them to confirm if they have received the payment which they have agreed to have received it. I have right after that requested a paid-up letter, which till date no letter from them. In the time that I could not pay them they ensured that they contact me every second day and nonstop emails from them requesting payment. Now that I am looking for the letter, I have to call them daily and all I am told on a daily basis is that they will forward my request to customer care. So, it takes MBD 12 months to assist a customer with a paid up letter what GREAT SERVICE. I have spoken to most of the agents, Martin , Kim ,Dudu , Nkosi , Friedah, Bella and they list goes on. This is by Far the most horrible service I have received in my life. When I request to speak to a manger, I am told that they are working from home and can’t be assisted by them. No one ever calls back or responds, I need to be the one following up and the answers remain the same.