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Graham Y

1 reviews | Active since Sept 2017

11 Sept 2017, 11:04

This company is either extremely ***********, or illegitimate as a legal service provider as they will try get you to pay money over to them based on obvious, ********** information..

My wife has never entered into a contract with MTN yet MBD claim she owes them R18084.12. My wife sent MBD an affidavit stating that she never opened an account with MTN and that the number they refer to is not hers. The affidavit was sent to MBD on their request, yet they continue to harass my wife with irritating SMS's. My wife contacted MTN directly and MTN say they have no record of her owing them money. We have asked MBD to send us proof of this contract but they have been unable to send us any proof, which is understandable as there clearly is no contract. One would think that if this was a legitimate organization that they would apply their legal minds by checking if the information they have received is legitimate before accusing innocent consumers of defaulting on payments and harassing them for money that they do not owe. It is irresponsible behavior on their part (if they are legitimate.)

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Replies (3)
MBD
MBD's reply11 Sept 2017, 11:38
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply11 Sept 2017, 16:04
Official

Dear Sir/Madam

With reference to your query logged on the 11 September 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

GY
Graham Y's update19 Sept 2017, 14:16
Reviewer Update
I have attached your response for ease of reference. I acknowledge receipt of your apology. Please ensure that measures are put in place to ensure this does not happen in the future. As mentioned this was extremely irresponsible on your part to make false claims against an innocent individual. One can only hope that this was an embarrassing example of shoddy work on your part, rather than a deliberate attempt to follow through on a claim without checking the integrity of the information. Reference to response received below: "Dear Sir/Madam “Without Prejudice” Your complaint on Hello Peter has been noted. Kindly be advised that we have received instruction from client to close our collection file, which we have duly done. We sincerely apologise for the inconvenience caused herein. We trust the above is in order. Kind Regards, Zukiswa Kholeka Moyo Legal Correspondence And Complaints Administrator" Attorneys "