ZM
Zanele M

1 reviews | Active since Jun 2014

24 Aug 2016, 11:52

They do not listen or care!!!!

<p>I asked for a debit order system with MBD to pay off my Jet account (for the 28th of each month). The consultant I spoke to said MBD will put a tracker on my bank account 5 days before and after my pay date, The consultant assured me my bank will not charge for this. </p> <p>A few days later (around the 24th July) the tracker goes off as stated then I recieve an sms from my bank asking me to have sufficent funds in my account as MBD's debit order has bounced! I am so upset becuase the consultant said they only tracking my account NOT DEBITING, the debit is to go off on the 28th! I called MBD and asked them to cancel the tracker as my bank charges me close to R150 for every bounced debit order, this was done according MBD, I called them at least 3 times to confirm that the tracker is off my account.</p> <p>This clearly was not done, this morning I receive another sms stating MBD will track my account from tomorrow the 25th??? I dont get paid till the 27th??? that is why I asked them to debit me the 28th??????????How many times do I need to waist my airtime calling these people, I am sick of this!!! I am having to pay large sums for charges with my bank???? </p>

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Replies (2)
MBD
MBD's reply25 Aug 2016, 08:05
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply25 Aug 2016, 08:10
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC