GD
Grant D

1 reviews | Active since Dec 2018

11 Feb 2026, 07:38

They are very unprofessional, receiving calls from them at 7 am, which is very unprofessional, eg receive a call ***1 from a Indian female just after 7am, when I want to stand my ground and ask for reasoning and expressing my dissatisfaction of receiv

They are very unprofessional, receiving calls from them at 7 am, which is very unprofessional, eg receive a call ***1 from a Indian female just after 7am, when I want to stand my ground and ask for reasoning and expressing my dissatisfaction of receiving calls so early, the more I explain my situation the the agent became aggront with on the phone, she didn't even verify if it was me or not. Thtearting me court process of legal action, attaching my assests. Using a lot legal words. I feel MBD needs to send their call agents a customer service training in how to speak to clients

0
Replies (1)
MBD
MBD's reply11 Feb 2026, 08:56
Official
Dear Grant

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD