Theft By MBD

Dear DMC Team,

I hope this message finds you well.

I am writing to formally raise a complaint regarding a payment issue on my account. On 6 March 2025, I made two payments towards my account, however, only one of them is reflecting on my statement. I am still receiving SMS reminders to make a payment, which is both incorrect and concerning.

The first payment of R1900.00 was made using the incorrect reference number *** instead of the correct reference number ***6. However, the account number was correct. I have already communicated this error through emails and WhatsApp and was assured that the matter would be resolved. Unfortunately, over a month has passed and there has been no update or correction.

To support my claim, I have attached three proof of payments, clearly showing that I have fulfilled my obligations and do not owe any outstanding amounts. This delay in updating my account is now negatively affecting my financial records, and I urgently request that:

1. My account be updated to reflect the full payments made.

2. All outstanding notices and SMS reminders be stopped.

3. I be issued with a paid-up letter confirming the settlement of my account.

Your immediate attention to this matter is appreciated, and I would be grateful for a resolution without further delay.

Kind regards, Refilwe Caroline Makgae