1 reviews | Active since Sept 2016

05 Sept 2016, 13:41

The Worst Service Ever!!!!

<p>I had a Virgin Active Account which was handed over, they asked me to settle the account, which I did - on the 16 August - still have not updated their records.</p> <p>The have been harassing me to pay and now that I have paid, they failed to allocate my payment.</p> <p>It is the 5th of September 2016 and I have been calling their offices the entire morning, their phones are on automatic reply.</p> <p>I am up to my wits end with this company!!!!!</p>

0
Replies (2)
MBD
MBD's reply05 Sept 2016, 14:15
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply08 Sept 2016, 10:18
Official

Dear Sir/Madam

With reference to your query logged on the 05 September 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA