AJ
Ayanda J
1 reviews | Active since May 2022
30 May 2022, 13:16
the worst experience as a consumer
I had someone change my payment date without my consent, i lost it on the phone with one of the agents calling me at 7 a.m. - peek traffic with a bad attitude. When you ask for statements or breakdowns, you are ignored but they will call you early hours on a Saturday to rudely "remind you" to make payment. they have asked to make debit orders for the payments but can you imagine how bad they are at handling peoples money if they cant handle the people. absolutely disgusting. i have no idea why companies still use them.
Helpful (0)
Replies (2)0
Replies (2)
MBD's replyOfficial
30 May 2022, 13:48Dear Ms Jeza
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply30 May 2022, 13:48
Official
Dear Ms Jeza
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
AJ
Ayanda J's updateReviewer Update
23 Jun 2022, 12:44DO NOT SAY THAT IT WAS AMICABLY RESOLVED WHEN YOU HAVE NOT REP**** TO MY RESPONSE TO THAT EMAIL, TO DATE. I AM STILL ON THE RECEIVING END OF YOUR COMPANIES ENDLESS ,NO RESULTS CALLS. I HAVE TAKEN THIS MATTER TO THE OMBUDSMEN BECAUSE THOSE CALLS, TEXTS AND EMAILS ARE CHARGED TO MY ACCOUNT. I AM STILL IN THE DARK ABOUT MY LATEST OUTSTANDING BALANCE, MY PAYMENT DATE IS THE 25TH BUT I HAVE RECEIVED 7 CALLS FROM YOUR PEOPLE, AND SMS AND 4 EMAILS IN TOTAL! YOU CHARGE CLOSE TO R30 FOR A CALL EVEN WHEN SOMEONE DOESN'T PICK UP. HOW IS THAT EVEN ETHICAL??? TOTAL NONSENSE!!
AJ
Ayanda J's update23 Jun 2022, 12:44
Reviewer Update
DO NOT SAY THAT IT WAS AMICABLY RESOLVED WHEN YOU HAVE NOT REP**** TO MY RESPONSE TO THAT EMAIL, TO DATE. I AM STILL ON THE RECEIVING END OF YOUR COMPANIES ENDLESS ,NO RESULTS CALLS. I HAVE TAKEN THIS MATTER TO THE OMBUDSMEN BECAUSE THOSE CALLS, TEXTS AND EMAILS ARE CHARGED TO MY ACCOUNT. I AM STILL IN THE DARK ABOUT MY LATEST OUTSTANDING BALANCE, MY PAYMENT DATE IS THE 25TH BUT I HAVE RECEIVED 7 CALLS FROM YOUR PEOPLE, AND SMS AND 4 EMAILS IN TOTAL! YOU CHARGE CLOSE TO R30 FOR A CALL EVEN WHEN SOMEONE DOESN'T PICK UP. HOW IS THAT EVEN ETHICAL??? TOTAL NONSENSE!!