TM
Thand M
1 reviews | Active since Jan 2022
31 Jan 2022, 15:15
The worst ever
Worst company ever. I have been struggling to get assistance for a month after paying my account on the same account number that l previously used and they are claiming the amount is not reflecting on their side hence not updated. Have communicated with several individuals who could not give me any tangible response and keep referring me to different people . I was told to email my proof of payment to their supervisor who never got back to me since December. I have emailed the proof of payment more than 5 times and l always get no response.
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Replies (2)
MBD's replyOfficial
31 Jan 2022, 15:26Dear Ms Mncube
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply31 Jan 2022, 15:26
Official
Dear Ms Mncube
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's replyOfficial
17 Feb 2022, 09:51Dear Mr Mncube
Kindly be advised that we have referred the matter to client to client to allocate the payment and will revert to you shortly .
Kind Regard,
Complaints Officer
MBD
Kindly be advised that we have referred the matter to client to client to allocate the payment and will revert to you shortly .
Kind Regard,
Complaints Officer
MBD
MBD's reply17 Feb 2022, 09:51
Official
Dear Mr Mncube
Kindly be advised that we have referred the matter to client to client to allocate the payment and will revert to you shortly .
Kind Regard,
Complaints Officer
MBD
Kindly be advised that we have referred the matter to client to client to allocate the payment and will revert to you shortly .
Kind Regard,
Complaints Officer
MBD