The worst debt collector I have dealt with.

I have been dealing with MBD for the past two months and I've horrible service from them. On top of having spent hundreds of rands on airtime and having sent countless emails, I have still not received any assistance regarding my issue.

A clothing account of mine was handed over to them for collections and I contacted them to arrange payments. After waiting almost 35 minutes to be assisted, I was told that the holding company for my account had withdrawn the account from them. I then called the holding company and they told my account was handed over to MBD. I told them that was not possible because MBD told me the account had been withdrawn. I spent almost an hour with the consultants trying to retrieve information and it was confirmed that the account is still with MBD.

For the past 2 - 3 weeks I have been calling in and mailing EVERYDAY (I'm not exaggerating) asking for assistance with the issue because I would like to settle my debt. I've lost count of how many "relevant departments" I have been transferred to only for the call to be cut after 20 - 30 minutes of waiting. No one responds to the emails on "***" and I am yet to receive the help I need.

They will hound you everyday for payments but when you want assistance from them - dololo. They aren't taking into account that this is someone's credit profile they are tarnishing because of carelessness.