The worst customer experience-lack of urgency and keeping clients informed

<p>I called MBD credit solutions yesterday to make a payment arrangement on my Woolworths account I then spoke to Motlatsi and confirmed with him an arrangement for the 25 October 2016 of the amount of R500. I then requested some kind of proof of the arrangement made with him and that's when our phone cut. I called again and spoke to another consultant before I could explain my query the phone cut again. I still called back being a desperate client to find out whether any arrangements were noted on their system as the phone kept on being cut I then spoke to Mark who then gave me another settlement option, he advised me of a settlement discount of 75% I then opted for that option. We concluded the call by agreeing I could make a cash deposit and send proof of payment to their customer service department and someone from customer service would send me proof of the account being settled by means of an email or settlement letter as I advised him it was a matter of urgency to get written confirmation for employment purposes before he could give me the full email address the phone cut once more I went to a standard bank branch to make a cash deposit. Again being an eager client willing to settle the account I called back after making the cash deposit and was given an email address and was transferred to Motlatsi and I then explained again that I need confirmation of me settling the account whether on email or a formal letter as I need to send this confirmation for employment purposes, he then promised to speak to a team leader to assist with an email confirmation and would call me back with feedback. Motlatsi did not call me as promised, I had to call the company again this morning and went through to his line, he then kept me on hold for a long time and he came back to tell me that his manager was in a meeting and fortunately the phone cut again. I called their numbers and there was no response. Motlatsi then called me back at 10:00am two hours later and advised me to send an email to his teamleader Boitumelo. I then forwarded an email that I sent to the customer service department to Boitumelo attaching the proof of payment and explained that I require feedback on my query as soon as possible, till now I did not even receive an email confirming receipt of my query or even a phone call to let me know she or he has received my email. I am frustrated as I am awaiting a possible job offer and unfortunately my application will not be considered without confirmation that I have at least settled this account or made any payment arrangements. Can somebody please help me!!!!</p>