1 reviews | Active since Nov 2020
THE MOST RUDEST CALL CENTRE AGENTS AT MBD TRUWOTHRS DEPT
EXTREMELY POOR SERVICE FROM MBD COLLECTION, WAS CALLED BY NOLUTHANDO FROM MBD IN TRUWORTHS COLLECTION, HER TEAM LEADER IS VOUCHAN AND MAGGIE. SHE WAS EXTREMELY RUDE, I DO AGREE RUDE IS AN UNDERSTATEMENT, THEY NEED TRAINING, THEY NEED TO RESPECT TRUWORTHS CLIENTS, I WAS HARRASED THIS MORING BY THIS NOLUTHANDO AN I AM NOT TRANSFERED FROM PILLAR TO POST WHEN I LAY A COMPLAINT, I STRONGLY SUGGEST MY RECORDED CALL IS PULLED AND LISTENED TO AND TELL ME IF THATS HOW MBD CONDUCTS ITS BUSINESS, I WILL NOT BE INTIMIDATED NOR BE BUL**** BY AN *********** LITTLE CALL CENTRE AGENT. IF I WAS IN RANDBURG I WOULD HAVE WALKED IN YOUR OFFICES LIKE NOW, I DEMAND THIS NOLUTHANDO BE DISCIPLINED FOR FUTURE PURPOSES. NO BUSINESS GOES FAR WITH SUCH PEOPLE IN THE TEAM.
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
I CALLED THE SAME NUMBERS 01AND SPOKE TO LEBO WHO TRANSFERRED ME AND WAS DISCONNECTED, THIS CALL CENTRE DOES NT EVEN HAVE A FACILITY TO COMPLAIN SINCE THEY ARE WELL AWARE OF THEIR POOR SERVICE, I WILL NOT BE MADE A FOOL BY MBD. NOW I AM SPEAKING TO ROUXAN IN THE TRUWORTHS DEPT WHO WONT GIVE ME MAGGIES EMAIL ADDRESS. SHE ALSO GAVE ME THE RUN AROUND AND THEY JUST HIDE ONE ANOTHER IN THIS DEPT.
THIS COMPANY NEEDS TO BE REVIEWED EVEN THE STAFF. WAS TOLD TO EMAIL MAGDELENE ON *** AND WAS TOLD SHE WOULD CALL ME
I CALLED THE SAME NUMBERS 01AND SPOKE TO LEBO WHO TRANSFERRED ME AND WAS DISCONNECTED, THIS CALL CENTRE DOES NT EVEN HAVE A FACILITY TO COMPLAIN SINCE THEY ARE WELL AWARE OF THEIR POOR SERVICE, I WILL NOT BE MADE A FOOL BY MBD. NOW I AM SPEAKING TO ROUXAN IN THE TRUWORTHS DEPT WHO WONT GIVE ME MAGGIES EMAIL ADDRESS. SHE ALSO GAVE ME THE RUN AROUND AND THEY JUST HIDE ONE ANOTHER IN THIS DEPT.
THIS COMPANY NEEDS TO BE REVIEWED EVEN THE STAFF. WAS TOLD TO EMAIL MAGDELENE ON *** AND WAS TOLD SHE WOULD CALL ME