The most atrocious service

<p>My virgin active account was handed over to MBD Attorney's. </p> <p>They called me to make a payment arrangement, which I did. </p> <p>They were due to take two equal payments in October and November. </p> <p>When I called on 24.11.2016, and I advised that there was going to be a collection in December for R19. 00. </p> <p> </p> <p>I advised that I do not want a collection in December and that I wanted to make a payment. I was not happy that I had to make a payment when the payment arrangement was for two months. </p> <p> </p> <p>I just called and I was advised that a collection of R94 is going to be taken from account tomorrow. </p> <p>I asked for the banking details soI could make a payment which was never sent. </p> <p> </p> <p>The call centre agents are atrocious. </p> <p> </p> <p>I am fuming</p> <p> </p>