YS
YOLANDA S
1 reviews | Active since Oct 2014
27 Nov 2015, 14:27
THANK YOU
Thank you JP for the manner in which you have resolved my complaint. <br> <br> I understand that Collections Call Centre Agents work under immense pressure and debtors are often *****, but care should be taken to:<br> 1. Pay attention to detail to ensure that the correct respondent/debtor is being addressed<br> 2. Listening is a skill<br> <br> It's perhaps a training opportunity and continuous improvement for the agents<br> <br> I accept the feedback and am moving on from this matter.<br> <br> Thank you once again
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MBD's replyOfficial
19 May 2016, 13:16Dear Sir/Madam
With reference to your query logged on 27 November 2015.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA
MBD's reply19 May 2016, 13:16
Official
Dear Sir/Madam
With reference to your query logged on 27 November 2015.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
The matter has been addressed and resolved amicably.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA