Terrible service

I have been trying to obtain a paid‑up letter for my credit card since October 2025, and despite numerous attempts, I have still not received any assistance or resolution.

During this period, I have repeatedly contacted the call centre and have experienced extremely poor service. On multiple occasions, agents Jeno and Norma disconnected the call while I was still requesting help. I also asked several times to speak to a manager, but I was never transferred or given access to any leadership support.

This issue has now been ongoing for over four months, and the delay has negatively affected my credit score, which has had a serious impact on my financial standing.

I am extremely disappointed and frustrated by the lack of accountability and the unprofessional conduct I have encountered. I urgently request:

Immediate issuance of my paid‑up letter A formal explanation for the repeated disconnections and refusal to escalate my request

Confirmation of corrective action to prevent this from happening to other customers

This level of service is unacceptable, and I hope this complaint will finally result in the matter being resolved.