still waiting for paid up letter

<p>since november 2016, i have been waiting for my paid up letter for my wooloworths visa account. till today theres nothing. today(5 jan 17) i called the customer care and ALL THE NUMBERS THEY GIVE ME TO CALL THE LEGAL DEPARTMENT JUST RINGS 3 TIMES AND HANGS UP........ THIS LETTER I STILL HAVE TO TAKE IT TO WOOLWORTHS SO THAT THEY CAN UPDATE MY ACCOUNT BUT IT SEEMS LIKE SOMEONE IS NOT DOING THEIR JOB. I WANT MY LETTER PLEASE. IVE BEEN PATIENT AND IT SEEMS LIKE YOU PEOPLE THINK IM CRAZY</p>