TR
Tamarin R

1 reviews | Active since Dec 2011

01 Aug 2015, 08:53

Still Harassed Even though I am under Debt Review

I have been under debt review since November 2013. I have been paying my debt review monthly. However I am still receiving phone calls from MBD Attorneys, whereby I am advised that they do not have the debt review information on their system. In 2014 I was advised on several occasions that I should resend the forms to them. I faxed it, and I emailed it on several occasions to various email addresses each time (as advised by the consultants). Eventually in November 2014, after I had complained to MBD Attorneys, Mariana Carr advised me to email the documentation to her directly. I did that. I trusted that the issue was resolved. Imagine my surprise when I was contacted by Thandi this morning, once again stating that they do not have my debt review information on their system!!! I have reached the point where I am fed up with you people, and the fact that you cannot update your system! I am a credit controller and work with accounts on a daily basis, and never in my life have I experienced something like this, where the accounts department doesn't do their job properly. How many times more do I have to send through the debt review forms???? No words can describe how pathetic this is.

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Replies (1)
MBD
MBD's reply03 Aug 2015, 09:04
Official
Hello Tamz1987,

Dear Tamz1987

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC