CV
Corne V
1 reviews | Active since Aug 2022
14 Feb 2023, 13:46
So tired of harrasment
Im so tired of being harassed by these people. Every day a different person phones to make different arrangements. Always, sorry the previous person that phoned made a mistake, the technicians send the wrong letter. And and and. Half the time the lines are so bad you cant hear what they say. And apparently all calls are recorded. But no one knows what exactly is going on. Yes, I pay every month. Whenever you phone and ask to speak to the last person you spoke to, you get told that their people work from home and you cant speak to them. Sick and tired of this. Think the next step would be the Ombudsman....
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Replies (2)
MBD's replyOfficial
14 Feb 2023, 15:21Dear Corne Venter,
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
MBD's reply14 Feb 2023, 15:21
Official
Dear Corne Venter,
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings.
Kind Regards,
Complaints Officer
MBD
CV
Corne V's updateReviewer Update
14 Feb 2023, 15:28As of today, I refuse to answer their calls. The lines are always so bad that I can barely hear what they say.They can contact me via email. And then the next agent cant say the previous one made a mistake since it obviously doesnt help that the calls are recorded.
CV
Corne V's update14 Feb 2023, 15:28
Reviewer Update
As of today, I refuse to answer their calls. The lines are always so bad that I can barely hear what they say.They can contact me via email. And then the next agent cant say the previous one made a mistake since it obviously doesnt help that the calls are recorded.