SO FRUSTRATED by MBD!

I had an FNB account which was overdrawn and later handed over to MBD. Before I settled my account, they always called me, but now that I have settled my account, they are silent in my request for them to send me a settlement letter. They have been sending me from pillar to post - a consultant there told me to pay the money directly to my FNB account, but now that I've done that, I'm being told I should have paid it to MBD directly which is why they are delaying in updating their systems. I am so frustrated because I want to close this account before it incurs further bank charges but I cannot before MBD updates their system and closes the case, which they are dragging their feet in doing so.

The most annoying part is that I still get their SMSes requesting money for an account that has been settled. The consultants are also not entirely helpful with this case. I wish they had kept the same energy they had when they were raiding me for a payment.