YT
Yvette T

1 reviews | Active since Sept 2013

20 Jun 2016, 08:15

SMS Harrasment

<p>Good morning.</p> <p>I had an FNB Credit Card, which was handed over to MBD and upon being contacted by MBD, I made regular payments and subsequently my last instalment which was R150. 00 was paid to them in April 2015. To my amazement, since last week I was getting SMS stating that I have not paid this account since 08th April 2015. My request is for MBD, to pull all the call recordings between 2013 to April 2015 from their archives relative to this account, also the sms’s that they had sent regularly up until the last messages sent advising me of the monies that I owed and subsequent to the last one confirming that the last payment required was R150.00.</p> <p>I even called their call center on Sa****ay, to get a clear understanding and I was sent from pillar to post. Therefore, I request this to be fairly investigated as I feel cheated as a consumer and the only thing I see is that the company was unable to update their records correctly, as this comes across as a money doing business within the corporation.</p>

0
Replies (1)
MBD
MBD's reply20 Jun 2016, 12:56
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC