Shocking Service and Blatant Disregard for Professional Conduct

<p>So I have an outstanding student loan with Standard Bank. I studied a while ago and when I returned from varsity I contacted standard bank to make arrangements so I could start paying back the money to no avail. Next thung I know the account has been handed over to a debt collection agent. But that's a story for another day.</p> <p> </p> <p>Eventually the account ends up at MBD who have made me very concerned as to how they stay in business. I keep getting smses and emails and calls claiming that I've missed a payment - when I haven't. I pay the account monthly and send through the proof of payment - this was their arrangement not mine. When I do finally manage to speak to someone telephonically, I'm being badgered and forced to sign up for one thing or another which I never asked for. When I asked for a comprehensive statement of my debt to date, I waited 2 months and has to request it from 10 different people.</p> <p> </p> <p>I also get constant calls looking for someone who has an overdue Capitec account with them and happens to have the same surname as I do. For more than a year now I've told each consultant that has called me that I am not that person, but the calls keep coming.</p> <p> </p> <p>I am highly frustrated with these people and while I am aware that I owe them money and I guess by some standard that warrants for them to treat me poorly, this is getting ridiculous! </p>