? Shocked

My husband paid his account up as per the settlement letter given to him. When we checked again there was a R1.00 outstanding and we paid again. Checked this morning 0.01 outstanding. Not sure what games this people are playing. When phone to query they never answer the calls. ALL I NEED IS A PAID UP LETTER AND MY NAME BE CLEARED FROM ITC. YOUR URGENT RESPONSE IS HIGHLY APPRECIATED. WALLY ERICKSEN ***