**** Service

For the entire month of November I have been in contact with MBD regarding arrears for accounts that I would like to settle in full. I was never informed regarding the arrears or the fact that I was listed at MBD, so when I found out I have been listed at MBD I have been doing my bit to try rectify the situation.

I have sent 4 emails to them, with not a single reply, not even a automated delivery note or response. On the 4th of December, I spent almost a hour on the phone speaking to 4 different call centre agents before speaking to the call centre manager, who tried what he could to remedy the situation, only to have a bad attitude about it as well.

I have called atleast twice a week, where the call centre agents aren’t able to fully assist me and when I finally got a guy that I thought was able to help, he failed to inform me about the hidden sms charges I will be billed for, which are two to four sms’s daily. He failed to inform me that setting up a debit order to cover the amount will be deducted whenever and however MBD sees fit, even after setting up a specific day for the debit order to be deducted. So I don’t even see why they would offer that service if they are just going to go into your account and debit as they please.

Furthermore, he failed to inform me that setting up the debit plan will not clear up the matter with Virgin Active and that I will still need to wait the 3 month’s to be able to join the gym again, all this after I explicitly explained to him that my wife, who is pregnant needs to be able to get to a gym and train every day. He calmly informed me that I will be able to train and “everything is now sorted and we can go ahead with the next step” both to myself and the Virgin Active representative who called him.

After all this ******* and pathetic service and having the debit order go off a week before we agreed upon, my total outstanding bill updated on the 4th of December is almost R600 more than what it was on the 9th of November - the day we set up the debit order. So including the debit order deduction of R700 on the 24th of November, the outstanding amount grew by R600. Blows my mind how that works. You actually make a payment and your bill is still higher than what it was before you made the payment. Might as well have not paid then.

This is my attempt to get somebody from this place to give me a call so that I can settle the outstanding amount once and for all and move forward.