Settlement Quote

I am really tired and disappointed of this issue.

On the 24th November 2023 I received a settlement discount from your consultant to pay R676.00 twice to have my account settled at end of December.

On the 4th or so of December another consultant called requesting I pay R1800 as the settlement quote was a mistake. I requested for a manager to resolve this before I could make payment.

Ever since then I have been receiving same calls. And in all those calls I am told the manager will call me back.

Last week I called customer care I spoke to Magdeline who escalate the matter to management. Today I had to call customer care again to check the stance of this issue as I want to settle. Again I am told the manager will call me.

I think I have called your offices tooooooo much now. And waited for the manger toooo long.

Is there someone available to attend to me with a positive way forward?