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Moster M

1 reviews | Active since Dec 2017

12 Dec 2017, 14:21

SETTLEMENT PAID WHEN PHONED THEN CHANGED AGAIN

On 07/12/2017 I received a settlement letter of R307.74. The letter states that "should the aforesaid settlement not be paid in full within 7 days from date of this letter, further interest, legal fees and fee mag accrue......" Payment of R308.00 paid on 11/12/2017. I phoned today and yet I need to pay an additional amount of R62.70. How can MBD give a settlement and before 7 days has lapsed there are additional charges?? Is MBD collecting sixty odd rand from everybody to make up their own personal bonuses??

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Replies (2)
MBD
MBD's reply12 Dec 2017, 15:36
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply13 Dec 2017, 13:29
Official

Dear Sir/Madam

With reference to your query logged on the 12 December 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.