EK
Eva K

1 reviews | Active since May 2014

01 Apr 2016, 11:22

Settlement of Truworths Account

I was offered a settlement fee on my outstanding Truworths account by MDB attorneys on the 22 March 2016 (i have the letter dated on that particular day). The letter also states that i have 7 days within to make the payment. I got the money together and struggled for days to load them onto my account as a beneficiary, i called the MDB offices who assured me that the bank details were correct. I kept struggling to load them and eventually on the 29th March 2016 i managed to load the details. I immediately paid the settlement amount and emailed it to them. So i made the 7 day period, what a relief. Today i get a call from MBD to tell me that i paid a week to late and now have to pay another R700 and odd rand. I explained the situation to the lady on the phone, she then called me back and told me that i am in the wrong, she then put me through to her supervisor who told me that there is nothing they can do and i must pay the extra. She got very annoyed with me and i then told her that i am taking this further. <br> i have noticed how many complaints there are on here about mbd attorneys, something needs to be done about the way people are being handled and **********

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Replies (2)
MBD
MBD's reply01 Apr 2016, 13:48
Official
Hello evakudelasz,

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC

MBD
MBD's reply11 May 2016, 12:22
Official

Dear Sir/Madam

With reference to your query logged on the 01 April 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC