Settlement letters

I have been requesting settlement letters from last week the 13/11 and only received one from the 3 accounts. I call I'm every day and given a story of the matter being escalated. It seems this business is just there because they do not want the accounts settled what could be difficult to send settlement letters. I have never dealt with a company that has unprofessional employees like this one they cannot provide the help that is required I am so disappointed as I wanted to settle these accounts but mbd does not assist with that I am now giving up. I have Truworths and Identity accounts that are there I wish something can be done about this company.