Settlement letter for Woolworths account

<p>My woolworths açcount was handed to MBD and a payment arrangement was done between myself and MBD. The payment arrangement was by debit order.When I asked for paid up letter a consultant told me that my account was paid in full and she put me through to a consultant who was handling my account, and then that consultant told me that I still owe R3287.77. I was so confused I asked the consultant to email me the breakdown of all the payments that was debited from my account she didn't. I am still waiting!!! PLEASE assist here as according to Woolworths I still owe them but the account was paid in full hence the debit order stopped.</p>