Settlement letter and update on my credit profile still showing arrears!

I have made settlement on Woolworths credit card by 12/03/2021 payment of R6844.43 of which I did called requesting settlement amouth then after I request the settlement after payment was done they did not send however now when I check on my credit profile it's shows that I'm in arrears they did not update then I spoke to one of the 26/11/2021 Request him to check for me he told me that the payment it's reflecting so I need to contact client service, I do have another account with them I once told them about this situation when they for arrangement but still no progress, on 6/12 they send me an email regarding second account already payment was done then I responded to that email requesting them to update my credit profile they have not called me and I can't be calling the manager every time if I have problem.