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cheryl G

1 reviews | Active since Aug 2016

25 Aug 2016, 10:58

SETTLEMENT LETTER

<p>I do not see the point of having a call centre with 100 different numbers if no-one answers. I have been trying to call every number possible but no-one answers. The customer care line says that I am no.1 in the call ist then says they are experiencing high call volumes so leave a message. How many messages must I leave and how many incontact forms must i fill in on their website for someone to get back to me regarding a settlement letter for my account??? Absolutely terrible service!!!!!!!!!!!!!</p>

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Replies (2)
MBD
MBD's reply25 Aug 2016, 13:54
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA

MBD
MBD's reply14 Sept 2016, 09:59
Official

Dear Sir/Madam

With reference to your query logged on the 25 August 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.