1 reviews | Active since Jun 2016

04 Jul 2016, 07:38

Settlement Letter

<p>Hi I have recently paid up and settled my truworths account with mbd on the 28 June 2016, they advised me they will call me back within the next 2 days to confirm everything, no contact back I then contacted them on the 02 July 2016 , no answer called just dropped I really would just like my settlement letter I do understand that you just doing your job but I have followed through what needs to be done and I have done it I just need a settlement letter I have proof that I have actually paid more than has requested please just supply me with this so I can move on thank you </p>

0
Replies (3)
MBD
MBD's reply04 Jul 2016, 09:04
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA

's update04 Jul 2016, 13:48
Reviewer Update

Thank you so much within a couple of hours I have received my paid up letter

MBD
MBD's reply15 Sept 2016, 10:18
Official

Dear Keanen

With reference to your query logged on the 4 July 2016

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD CREDIT SOLUTIONS (pty) Ltd