Settlement issues. Useless call centre agents.
Phoning the call centre is useless. They drop the phone in your ear, they dont care to listen. At the start of my settling process i asked to be mailed and not receive sms. I made the settlement of R6189.00 thereafter i received a Section 129 sms (AGAIN SMS) . I made the payment why send me the notice a day after? No one can help me over the phone as they seem ***********. I would like someone of management to get in contact to I can clear this up. MBD is the worst debt collecting company I've ever got to work with. PATHETIC.
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Replies (3)
MBD's replyOfficial
27 Sept 2018, 12:21Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
Best regards,
MBD's reply27 Sept 2018, 12:21
Official
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
Best regards,
's updateReviewer Update
27 Sept 2018, 16:46Thank you.
's update27 Sept 2018, 16:46
Reviewer Update
Thank you.
MBD's replyOfficial
08 Oct 2018, 09:09Dear Sir/Madam
With reference to your query logged on the 27 September 2018.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
Best regards,
MBD's reply08 Oct 2018, 09:09
Official
Dear Sir/Madam
With reference to your query logged on the 27 September 2018.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
Best regards,